Reference

What You Agree To When You Open an Account

These terms set out the rules that apply to your qq118 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region accessSubject to local lawReview before registering
qq118 What You Agree To When You Open an Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

These terms are not one-sided. We hold ourselves to the same standards we ask of you — transparent account handling, clear payment processes, and a support path for any dispute. Players in Palembang and elsewhere in Indonesia can request a record of their account activity at any time through the support channels listed above.

Account Data Access

You can request a summary of your account data, transaction history and session records at any time by contacting support directly through live chat or email.

Payment Verification Process

Wallet checks for DANA, OVO and GoPay are done at the first withdrawal. If there is a mismatch, we contact you before taking any further action on the funds.

Term Change Notice

When we update these terms, we post a visible notice on the platform before the changes take effect. We do not apply new terms retroactively to completed transactions.

Account Closure Rights

You can request full account closure at any time. Contact support, confirm your identity, and we will process the request and return any withdrawable balance to your registered wallet.

TERMS CONTACT PATHS

Reach Us About These Terms

If you have a question about how these terms apply to your specific situation — a payment hold on your DANA or OVO wallet, a disputed round outcome, or a request to close your account — our support team handles term-related queries directly. Reach out through the channel that works for you. Response times depend on queue volume, so for urgent account matters use live chat first.

Live Chat Open the chat widget inside your account dashboard for real-time help with term-related account questions, payment holds or disputed activity.
Email Support Send a detailed message for account closure requests, formal term disputes or wallet name verification issues that need a written record.
Help Centre The Help Centre covers common term questions — account limits, wallet matching rules for GoPay and DANA, and what happens when terms change.

Common Questions About These Terms

These are the questions we hear most from people reading through the terms for the first time. If yours is not here, reach out via live chat for a direct answer.

These terms apply to anyone who opens an account on qq118 from an eligible region where local law permits access. You confirm acceptance when you complete registration.

Your withdrawal will be placed on hold while our team verifies ownership. Submit proof through support to resolve it. Unresolved mismatches may lead to the transaction being declined.

Yes. We post a notice on the platform when terms are updated. Continued use of your account after that notice means you accept the revised terms. You can close your account if you do not agree.

No. Each person may hold one account only. Duplicate accounts are against these terms and may result in suspension of all linked accounts and any pending balances.

Contact support via live chat or email and request your account activity record. We will verify your identity first, then provide the summary to your registered contact details.

Stop activity on the affected area and report it through live chat immediately. We review technical errors before the round is settled and reserve the right to void rounds where a platform fault is confirmed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.