Reference

Know Where You Stand With qq118

Our legal terms set out what we offer, who can access it, and how we handle your account — all shaped around the realities of operating in Indonesia, where availability depends on local law and eligible regions.

Jurisdiction-Dependent AccessAccount Holder RightsDANA, OVO, GoPay ScopeData Handling PolicyContact and Dispute Paths
qq118 Know Where You Stand With qq118
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

qq118 applies a clear set of practices around how we store and use your information. Here is what that looks like in practice — across data handling, cookies, account security, and how to request changes.

Data Retention

We keep account and transaction records for as long as required by applicable rules. You can request a summary of what we hold by contacting support with your verified account ID.

Cookie Use

Cookies on qq118 manage session continuity, login state, and wallet prefill for DANA, OVO, and GoPay. You can adjust cookie preferences through your browser settings at any time.

Account Security

Account access is protected by OTP verification on login. If you notice an unrecognised session, lock your account immediately through settings and contact support to review activity.

Requesting Changes

To update, correct or delete personal data we hold, submit a request via email support. We verify identity before processing any change to protect your account from unauthorised requests.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about our legal terms, want to request a copy of your account data, or need to flag a compliance concern, our support team handles these through the channels below. Response times vary by channel and query complexity — legal data requests may take longer than standard account help.

Live Chat Open a chat session directly from your account dashboard. For policy questions, select the legal or account category so the right team picks it up without delay.
Email Support Send detailed legal or data-access requests to our support email. Include your account ID and the specific clause or data type you are asking about for a faster response.
Account Help Centre The help centre lists current policy documents and links to our data request form. Check there first — many standard legal questions are answered without needing to contact support.

Common Questions About Rights and Policy

The questions below cover what Indonesia users most often ask about their rights, data, account access, and how our legal terms work in practice.

Access depends entirely on local law and the region where you are located. We do not confirm legality for every user location — check whether online gaming services are permitted where you are before opening an account.

We collect account registration details, login activity, transaction records — including DANA, OVO, and GoPay deposits — and device information used for session management and fraud prevention.

Contact our email support channel with your account ID and a clear description of the data you want. We verify your identity first, then process the request in line with our retention and disclosure policy.

We retain transaction and account records for the period required under applicable rules even after account closure. After that period, data is deleted or anonymised according to our internal retention schedule.

You can submit a deletion request via email support. We will act on it where no legal or compliance obligation requires us to keep the data. Certain transaction records must be kept regardless of deletion requests.

Raise a dispute through our live chat or email support, referencing the specific clause you believe was applied incorrectly. We review each case and respond with our position in writing before escalating further.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.